FAQ

What makes CellDermal products special? CellDermal is a high-quality Swiss skincare brand formulated with natural ingredients of Swiss origin. All our products adhere to strict European quality and dermatology standards, designed to deliver visible and long-lasting results.

Are the products suitable for sensitive skin? Yes. Our entire line was developed with sensitive skin in mind. We have the Hypersensitive Line specifically formulated for reactive and intolerant skin. We recommend performing a patch test on a small area before first application.

How do I know which products are right for me? Each product in our store includes a detailed description of its function and recommended skin type. If you have any questions, write to us at info@celldermal.com.mx and we will gladly guide you.

Do the products contain animal-derived ingredients? CellDermal prioritizes natural and plant-based ingredients. For specific ingredient inquiries, please contact us directly.

How long does it take for my order to arrive in Mexico? Shipments within Mexico are delivered within an estimated 3 to 5 business days from order confirmation, depending on your location.

How much does shipping cost? Shipping costs and conditions are available on our Shipping Policy page. We offer free shipping above a certain minimum purchase amount.

Can I return a product? Yes, we accept returns within 30 calendar days of product receipt, provided it is unopened and in its original packaging. Please see our Return Policy for more details.

How can I track my order? Once your order is shipped, you will receive an email with the tracking number and a link to follow your package.

Can I modify or cancel my order? You can request modifications or cancellation within 24 hours of placing your purchase, provided the order has not yet been processed. Contact us immediately at info@celldermal.com.mx.

Do prices include VAT? Yes, all prices shown in the store include the applicable VAT (16%) in Mexico.